Fraud Analyst

Compliance · Phoenix, Arizona
Department Compliance
Employment Type Full-Time
Minimum Experience Experienced

About Uphold
Uphold is an easy-to-use investments and payments app. Specializing in digital assets, we serve more than 7 million customers in 150 countries. We open around 15,000 accounts a day and provide consumers with a more versatile and cost-effective home for their daily financial lives. For businesses, we provide regulated infrastructure to connect crypto with fiat currencies. Today, we support 51 digital assets, 28 national currencies, four precious metals and fractional U.S. equities.


Uphold’s unique trading experience - ‘Anything-to-Anything’ - allows customers to trade directly between any supported asset or currency in one step - physical gold to Bitcoin, for example - saving both time and money. Uphold supports financial inclusion by enabling customers virtually anywhere to open an account in less than 5 minutes and to invest with no minimum amounts. Customers can send money to virtually anyone with an email address free of charge.


To learn more, please visit https://uphold.com


The Fraud Team 

As Uphold continues to develop innovative products that serve cryptocurrency customers around the world, risk will increase in complexity and scale. As part of the Fraud Prevention team, the Fraud Analyst will play a critical role in mitigating fraud, connecting with customers who are at risk of fraud, and working with department leadership to report found fraud.


Day-to-day


  • Conduct in-depth login, transaction, and alert review and analysis using available systems and resources
  • Contact members to verify the validity of transactions
  • Provide first-contact resolution for select VIP members
  • Be an escalation point for front-line fraud analysts
  • Become a Subject Matter Expert and contact for other departments on fraud-related matters
  • Keep department leadership informed regarding key fraud issues affecting the organization
  • Make recommendations for department fraud review changes based on the analysis of data.
  • Collect pertinent investigation information for creating SARs
  • Work with customer banks or banking processors on fraud-related issues

Critical Experience / Traits

  • 2+ years of experience in fraud prevention
  • Bachelor's degree or equivalent work experience
  • Experience in reviewing credit card and ACH bank account transactions
  • Strong problem solving skills
  • Resourceful and an ability to thrive in fast paced, entrepreneurial environment
  • Good written and verbal communication, analytical skills, and strong attention to detail
  • Excellent attention to detail, analytical, problem solving and decision making skills
  • Excellent organizational and time management skills with ability to work independently and manage multiple priorities with tight deadlines.
  • Be able to multitask and work well under pressure
  • Computer literate. Working knowledge of MS Word, Excel 

EEOC Employer
We're proud to be an Equal Opportunity Employer and we celebrate our employees' differences, including race, color, religion, gender identity, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, and any other protected classes. Difference makes us stronger and better - together.

Thank You

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  • Location
    Phoenix, Arizona
  • Department
    Compliance
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced