Sr. Manager, Human Resources, U.K.

Human Resources · London, London, City of
Department Human Resources
Employment Type Full-Time
Minimum Experience Experienced
Compensation DOE

About Uphold

One of the fastest-growing FinTech companies, Uphold is pursuing a mission to democratise investments and payments for people and companies worldwide. Founded in 2014, the Silicon Valley firm today has more than 3 million customers in over 150 countries and has enjoyed more than 2MM Mobile App downloads during the first quarter of 2020. A bridge between old and new money systems, Uphold allows people to buy, exchange and send more than 100 cryptocurrencies, precious metals, equities, and currencies instantly. 


The Opportunity: 

Uphold is looking for a Sr. Manager, Human Resources to join our global Human Resources team. This is a Human Resources leadership position with responsibility for the overall management of the UK human resources function within our company, tactically and strategically, and with working knowledge of Irish employment laws. 


The Sr. Manager, Human Resources will develop and implement Human Resources specific policies and programs as required. The major areas covered are organizational planning and development, indoctrination and training, employee relations, local compensation management, benefits administration and design, talent acquisition and overall employee services. 

The focus of this role will be to deliver people management strategies in support of the organization’s strategic aims.


This role will have both a strategic and an operational/tactical focus, providing expert advice and support on all HR matters; the right candidate will be able to roll up their sleeves, as well as think strategically. This position is Full-Time, and reports to the Chief People Officer (CPO) located in the U.S.  


What you’ll be doing primarily:

  • Provide subject matter expertise in the areas of employment law, recruitment, employee relations, benefits, coordination of employee training and organizational development.
  • Manage full employee lifecycle: onboarding and off-boarding, via the HRIS system, including conducting background checks, references, etc. 
  • Support and communicate management practices and provide training and coaching to the employees and management regarding human resource related practices and initiatives.
  • Oversee the implementation of Human Resources programs as appropriate and needed. Identify opportunities for improvement and resolve problems.
  • Oversee compliance and training requirements in close collaboration with the CCO, Europe and CPO.
  • Conduct new employee orientations and other aspects of new employee onboarding to ensure swift and effective assimilation. 
  • Manage recruitment and staffing that meets the current and long-term needs of the organization in a manner consistent within local guidelines and laws. Assist in vendor management as requested.
  • Prepare periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
  • Determine and recommend employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation. 
  • Coach and train managers in their communication, feedback, recognition, and interaction responsibilities with the employees who report to them.
  • Conduct investigations when employee complaints or concerns are brought forth.
  • Advise managers in the progressive discipline system of the company. Monitor the implementation of a performance improvement process with non-performing employees.
  • Conduct management training in interviewing, hiring, terminations, promotions, performance review, leave management, and sexual harassment as required.
  • Travel may be required up to 25% to other European offices, inclusive of our Brighton office 1 - 2 times per week. 


Required qualifications:

  • Bachelor’s degree in Human Resources or related field and seven (7+) years of progressive human resources experience.
  • Experience implementing and managing HRIS systems.
  • Experience with handling employee relations issues.
  • Experience in metrics and a general knowledge of principles/practices of HR Management.
  • Strong oral and written communication, organizational, managerial, platform and analytical skills.
  • Excellent computer skills.
  • Ability to recognize problems/issues and develop effective solutions, requires independent judgment/decision making within areas of responsibility.
  • Must have the ability to lead and manage effectively.
  • Excellent people skills are a must:
    • Possess strong Emotional Intelligence and Critical Thinking abilities;
    • Be able to operate autonomously and be a terrific team player, globally;
  • Ability to develop creative solutions to non-routine problems, master new concepts quickly and efficiently, and need the ability to turn concepts into practical applications.
  • Forward looking thinker, who actively seeks opportunities and proposes solutions; 
  • Must work well within multiple time zones, efficiently and effectively. 
  • Good sense of humor, happy disposition and a smile.


Bonus if you have:

  • Passion and understanding of the FinTech industry, specifically in the Digital Wallet and crypto currencies or other digital assets as they are core to our business.
  • Community talks, certifications, and/or blog posts on your interests and research.
  • Understanding of neighboring European employment laws and practices.
  • Have previous proven experience working for an FCA regulated company.
  • Mulit-lingual. 



EEOC Employer

We're proud to be an Equal Opportunity Employer and we celebrate our employees' differences, including race, color, religion, gender identity, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, and any other protected classes. Difference makes us stronger and better - together.

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  • Location
    London, London, City of
  • Department
    Human Resources
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced
  • Compensation
    DOE