Uphold is an easy-to-use investments and payments app. Specialising in digital assets, we serve more than 7 million customers in 150 countries. We open around 15,000 accounts a day and provide consumers with a more versatile and cost-effective home for their daily financial lives. For businesses, we provide regulated infrastructure to connect crypto with fiat currencies. Today, we support 51 digital assets, 28 national currencies, four precious metals and fractional U.S. equities.
Uphold’s unique trading experience - ‘Anything-to-Anything’ - allows customers to trade directly between any supported asset or currency in one step - physical gold to Bitcoin, for example - saving both time and money. Uphold supports financial inclusion by enabling customers virtually anywhere to open an account in less than 5 minutes and to invest with no minimum amounts. Customers can send money to virtually anyone with an email address free of charge.
To learn more, please visit https://uphold.com
Uphold is looking for a Customer Service Solutions Engineer to join our Customer Services team. This is an incredibly exciting opportunity where you’ll get to work in a very friendly environment and be part of a well-motivated, talented, and growing team. Combining latest technologies, agile way of working, and the continuous striving for the best solution.
You will be responsible for developing technical solutions and explore alternatives to improve the efficiency of our current structure of Customer Services. As part of the Customer Services team, you will also be taking ownership of the most complex support requests and finding solutions for the end-user in the short term, and proving internal feedback so we can improve our internal processes and tools as a permanent solution.
What you’ll be doing primarily:
Bonus if you have:
Importantly, if you’re looking for a senior role with us, you will have achieved many of the things above while also providing mentorship to others, and have engaged in public speaking opportunities.
What we have to offer you:
Be part of a great company that is revolutionizing the financial services. Apply now!
If this job isn’t exactly what you are looking for, visit our careers page to check out all our exciting opportunities.
We're proud to be an Equal Opportunity Employer and we celebrate our employees' differences, including race, color, religion, gender identity, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, and any other protected classes. Difference makes us better.
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