Systems Engineer - Apple MDM

Engineering · New York, New York
Department Engineering
Employment Type Full-Time
Minimum Experience Mid-level
Compensation DOE

About Uphold

Uphold is an easy-to-use investments and payments app. Specialising in digital assets, we serve more than 7 million customers in 150 countries. We open around 15,000 accounts a day and provide consumers with a more versatile and cost-effective home for their daily financial lives. For businesses, we provide regulated infrastructure to connect crypto with fiat currencies. Today, we support 51 digital assets, 28 national currencies, four precious metals and fractional U.S. equities. 

Uphold’s unique trading experience - ‘Anything-to-Anything’ - allows customers to trade directly between any supported asset or currency in one step - physical gold to Bitcoin, for example - saving both time and money. Uphold supports financial inclusion by enabling customers virtually anywhere to open an account in less than 5 minutes and to invest with no minimum amounts. Customers can send money to virtually anyone with an email address free of charge. 

To learn more, please visit

The opportunity: 

We are looking for a Systems Engineer to join our Engineering team. This is an incredibly exciting opportunity where you will develop technical solutions to support Uphold's explosive growth. You will become the subject matter expert for both hardware and software and train staff on correct operating procedures.

The ideal candidate for this position can prioritize mission critical tasks and coordinate the construction and expansion of our systems so updates and other maintenance tasks don’t get in the way of daily operations. We’re interested in automating as many of our processes as possible to reduce the potential for human error.

If you are excited about next-generation device management, zero-touch device deployments, automated tooling and elegant security, Uphold is the place for you!

What you’ll be doing primarily:

  • Managing a global fleet of Apple devices using next-generation device management systems for macOS, iOS, iPadOS, and tvOS. 
  • Ensuring reliable, ZERO-TOUCH deployments for all our employees across the globe.
  • Managing and monitoring all installed systems and infrastructure for the organization to be in line with company guidelines.
  • Install, configure, and test operating systems, application software, and system management tools.
  • Working closely with the Engineering team to maintain hardware and software needed for projects to be completed efficiently.
  • Staying up to date with latest technology and best practices.
  • Ensuring our systems are properly up-to-date.
  • Planning and implementing system automation as required for better efficiency.
  • Conducting research on software and systems products to justify recommendations and to support purchasing efforts.
  • Producing technical documentation, procedures and troubleshooting flows related to systems/networks software and hardware.

Required qualifications:

  • Degree in Information Technology, Computer Engineering or related field.
  • Strong understanding of best practices regarding system security measures.
  • Ability to conduct research into systems issues and products as required.
  • Ability to communicate ideas in both technical and user-friendly language. 
  • Ability to troubleshoot complex software and hardware issues.
  • Passion to get at the core of any problem and not being satisfied with peripheral answers.
  • Highly self motivated and directed, with keen attention to detail.
  • Analytical mindset and creative problem-solving abilities.
  • Ability to prioritize and execute tasks in a fast paced environment. 
  • Excellent communication skills and a team player with the ability to work in cross-functional teams, and with a great attitude.
  • Fluent written and oral English skills, multi-lingual preferred. 

Bonus if you have:

  • Experience with automation tools such as Chef, Puppet or Ansible.
  • Managed a fleet of more than 100 Apple devices in a fully automated, non-interactive fashion.
  • Experience in Apple Business Manager, Apple MDM framework and VPP.
  • Experience with MDM providers like JAMF, Fleetsmith, Kandji and other similar providers.
  • Actively participated in the MacAdmins community.
  • Experience with system tools like munki, autopkg, osquery, Google Santa and similar tools.
  • Experience with Amazon Web Services or Google Cloud Platform.
  • Automated or implemented remediation controls for CIS compliance.
  • Knowledge of applicable data privacy practices and laws.
  • An interest in security topics or proven record of security measures implemented on other products you’ve worked on.
  • Fluency in cryptocurrencies or other digital assets as they are core to our business.
  • Community talks, certifications, and/or blog posts on your interests and research.
  • Open source project contributions of any kind, such as tools developed to solve specific problems you’ve had or fixing issues on existing projects.

Importantly, if you’re looking for a senior role with us, you will have achieved many of the things above while also providing mentorship to others, and have engaged in public speaking opportunities.

What we have to offer you:

  • An amazing work environment in a company that continues to grow, driven by extraordinary and passionate people that keep up innovating and challenging more each day.
  • An international team, in a cutting edge field, working on the most fascinating projects.
  • Growth and career opportunities, and the chance to be proactive and creative.
  • A flexible and enthusiastic work environment that offers you snacks, a lot of coffee and other great benefits.
  • Open and transparent culture - we get together on a weekly basis to share updates, strategic plans, and engage with each other informally over food and drinks.
  • Interesting events that keep you connected with the team and celebrate our success.

Be part of a great company that is revolutionizing the financial services. Apply now!

EEOC Employer

We're proud to be an Equal Opportunity Employer and we celebrate our employees' differences, including race, color, religion, gender identity, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, and any other protected classes. Difference makes us better.

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  • Location
    New York, New York
  • Department
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  • Minimum Experience
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